Return & Refund
We want you to be completely in love with your order, but if something doesn't go quite smoothly, Please Do Not Panic. We offer you a simple and very generous return policy. Basically, you have 3 choices:
- Return for an exchange. You have 14 days period. We will cover one postage to re-send the replacement.
- Return for the store credit (6 months valid). You have 14 days period to return the item. We will cover one postage to re-send your new choice when you are ready to pick up something else.
- Return for the refund less postage. You have 7 days period. Postage and handling charges are not refundable. We won't ask the reason.
Postage must be covered to send the item back to us. In order for us to process your return, please make sure that the garment is in the original condition with the tags as received, such as unworn, unwashed, unstained, unperfumed...
If it's our fault, we will take full responsibility and deal with it case by case.
If you have any further inquiry, please feel free to contact us: firstname.lastname@example.org. We can't guarantee the things always go smoothly, but we do guarantee that we will here always to help it out.
Duchess On A Budget